1. Introduction

Solen Crafts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, shipping and billing addresses
Account Information: Username, password, and account preferences
Payment Information: Credit card details and billing information (processed securely through our payment processors)
Order Information: Products purchased, order history, and transaction details
Communication Data: Messages sent through our contact forms or customer service

We also automatically collect certain information when you visit our website, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Manage your account and provide customer support
Send you order confirmations, shipping updates, and invoices
Communicate with you about products, services, promotions, and events (with your consent)
Improve our website, products, and services
Detect and prevent fraud and unauthorized access
Comply with legal obligations and enforce our terms
Analyze website usage and trends

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, shipping, email delivery, analytics)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Remember your preferences and settings
Keep you logged into your account
Track items in your shopping cart
Analyze website traffic and usage patterns
Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Data Portability: Request transfer of your data to another service
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us through our Contact page.

8. Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about:

New products and collections
Special offers and promotions
Newsletters and updates
Events and workshops

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by updating your preferences in your account settings.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our Contact page.